Shipping & Installation Policy

1. Overview

Wonder Wallz offers delivery of its products across India and professional installation services within selected service areas.

This policy explains how orders are processed, delivered, and installed.

2. Order Processing

Orders are processed only after:

• The order has been confirmed
• The required payment has been successfully received

Processing times may vary depending on:

• Product type
• Customization requirements
• Material availability
• Order volume
• Production schedules

Customers will be informed if there are any significant delays.

3. Delivery

Wonder Wallz delivers products across India (Pan India) through trusted logistics partners. Delivery timelines vary depending on:

• Delivery location
• Courier operations
• Production timelines
• Weather conditions
• Public holidays
• Other unforeseen circumstances

All delivery timelines provided are estimates and are not guaranteed.

4. Delivery Charges

Delivery charges, where applicable, will be communicated to the customer before order confirmation.

The applicable shipping charges will be included in the final quotation or invoice.

5. Delivery Inspection

Customers are requested to inspect their order upon delivery. If the package appears damaged or incorrect, customers should notify Wonder Wallz as soon as reasonably possible and provide supporting photographs where applicable.

Each case will be reviewed individually to determine an appropriate resolution.

6. Installation Services

Professional installation services are available only within Kolkata and selected nearby serviceable areas, subject to availability. Customers outside our installation service area are responsible for arranging installation independently.

Installation appointments are scheduled based on:

• Installer availability
• Order completion
• Site readiness
• Project complexity

Wonder Wallz will make every reasonable effort to accommodate the customer's preferred schedule but cannot guarantee specific installation dates or times.

7. Site Readiness

Before installation, customers should ensure:

• The installation area is accessible
• Furniture and valuables have been moved or protected where possible
• Walls or installation surfaces are reasonably prepared
• Any required permissions have been obtained

Delays caused by an unprepared site may require rescheduling.

8. Installation Charges

Installation labour charges are separate from the product price. The installation cost is determined before installation, after evaluating:

• Installation area
• Surface condition
• Product type
• Project complexity
• Additional labour requirements

The final installation charges will be communicated to the customer beforehand and included in the final invoice upon approval.

9. Delays Beyond Our Control

Wonder Wallz shall not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Weather conditions
• Natural disasters
• Transport disruptions
• Courier delays
• Government restrictions
• Material shortages
• Labour shortages
• Force majeure events

Where possible, customers will be informed of any significant delays.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery and contact information
• Ensuring someone is available to receive the delivery where required
• Providing accurate measurements when Wonder Wallz is not responsible for measuring
• Ensuring the installation site is ready before the scheduled appointment

Wonder Wallz shall not be responsible for delays or additional costs resulting from incorrect information provided by the customer.