Refund & Cancellation Policy

1. Overview

Wonder Wallz specializes in custom-made, made-to-order, printed, and specially sourced interior décor products. As many of our products are manufactured or procured specifically for each customer, our cancellation and refund policy differs from that of standard retail products.

Please read this policy carefully before placing an order.

2. Order Confirmation

An order is considered confirmed once:

• The quotation has been accepted
• The required payment has been received
• Wonder Wallz has acknowledged the order

Once an order is confirmed, production, procurement, or sourcing may begin immediately.

3. Cancellation Policy

Customers may request cancellation only before production, printing, procurement, or sourcing has started.

Once production, printing, procurement, or sourcing has begun:

• Orders cannot be cancelled
• Cancellation requests will not be accepted
• Payments become non-refundable, except as stated under the "Exception" section below

4. Refund Policy

Wonder Wallz does not offer refunds for:

• Custom-manufactured products
• Printed-to-order products
• Personalized products
• Specially sourced products
• Orders where production or procurement has already commenced

Refunds are also not available in cases such as:

• Change of mind
• Incorrect measurements provided by the customer
• Incorrect design approval by the customer
• Colour variations caused by screen settings or lighting
• Customer delays after production has begun

5. Exception

If Wonder Wallz is unable to manufacture, procure, or deliver the ordered product due solely to reasons attributable to Wonder Wallz, the customer shall be entitled to a refund.

The refund amount shall equal the amount paid by the customer, after deducting any applicable charges for services already completed, including:

• Site visits
• Property inspections
• Measurements
• Consultations
• Visitation charges

Any deductions will be clearly communicated with an itemized breakdown.

6. Site Visit & Consultation Charges

Where applicable, the following are considered service charges:

• Site visit charges
• Measurement charges
• Consultation charges
• Property inspection charges

Once these services have been completed, these charges are non-refundable, regardless of whether the order proceeds.

7. Damaged or Incorrect Products

Customers should inspect their order upon delivery. If a product is received in a damaged condition or an incorrect product has been supplied, customers should notify Wonder Wallz as soon as reasonably possible, along with supporting photographs.

Each case will be reviewed individually. Where the issue is confirmed to be the responsibility of Wonder Wallz, appropriate corrective action, including replacement or another suitable resolution, will be provided.

8. Refund Processing

Where a refund is approved under this policy:

• Refunds will be processed using the original payment method wherever reasonably possible
• Processing times may vary depending on the customer's bank or payment provider
• Wonder Wallz is not responsible for delays caused by banks or payment service providers